Scale and Space EPC and Property Services
Scale and Space EPC and Property Services is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect any personal data you provide when you use our services or visit our website.
1. Who we are
Scale and Space EPC and Property Services provides property services including scaled floor plans, EPC assessments, and property inventories. Our registered office is in Holmfirth, West Yorkshire. We are the data controller for the purposes of data protection law in the United Kingdom.
2. Information we collect
We may collect the following personal information:
- Name and contact details such as email address, postal address, and phone number
- Property details for which services are requested
- Payment details for invoicing purposes
- Any information you provide when communicating with us
3. How we collect information
We collect personal data in the following ways:
- Directly from you when you contact us by phone, email, social media, or via our website
- When you book our services or request a quotation
- From publicly available property records where necessary for providing our services
4. How we use your information
We use your information to:
- Provide the services you request
- Communicate with you about your bookings, enquiries, or ongoing work
- Manage our accounts and administration
- Comply with any legal obligations
We will not use your information for marketing purposes unless you give explicit consent.
5. Legal basis for processing
We process your personal data based on one or more of the following:
- Contract: to fulfil our services to you
- Legal obligation: to meet regulatory or tax requirements
- Legitimate interests: to manage our business and maintain communication with clients
- Consent: where you have agreed to receive marketing or updates
6. How we store and protect your information
We store your information securely using electronic and paper records. Access is restricted to authorised personnel only. We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
7. How long we keep your information
We keep personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet legal requirements, or to resolve disputes. After this period, we securely delete or destroy the data.
8. Sharing your information
We do not sell or trade your personal data. We may share it with:
- Professional advisors, such as accountants or solicitors, where necessary
- Service providers who support our business operations under strict confidentiality
- Public authorities if required by law
9. Your rights
You have the following rights under data protection law:
- The right to access the personal data we hold about you
- The right to correct or update inaccurate data
- The right to request erasure of your data, subject to legal requirements
- The right to restrict or object to certain types of processing
- The right to data portability in some circumstances
You can exercise these rights by contacting us using the details below.
10. Cookies and website use
If our website uses cookies, we will provide a separate cookie notice explaining what cookies are used and how to manage your preferences.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.
12. Contact us
If you have any questions about this policy or how we handle your data, please contact:
Scale and Space EPC and Property Services
Email: hello@scaleandspace.co.uk
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.